Call center agent
AfniMedia Inc
Saint Louis, Missouri
call center
call center
insurance
brand
team
education
high school
growth
remote
billing
monitoring
reputation
adapt
November 24, 2022
AfniMedia Inc
Saint Louis, Missouri
FULL_TIME
Full Job Description
Apply today to be one of our client’s Call Center Agents with career growth opportunities! You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries.
This position is fully remote.
As a Call Center Agent, you will :
- Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client’s brand reputation in a prompt manner
- Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology
- Communicate ideas to change the business have an eye for details and excellent follow-up
- Be an expert in the client’s brand, products, and services to answer all customer questions
- Attract and retain customers by answering suggesting information other products and services to meet their needs
- Keep records of customer interactions, transactions, comments, and complaints
- Contribute to team efforts by accomplishing related results as needed
Education :
High School Diploma or GED Equivalent
Experience :
- Minimum of 2 years of experience working directly with customers
- 1 to 3 years in a call center environment preferred
Skills / Knowledge :
- Bilingual in English and Spanish preferred
- Innovative team player that is cooperative
- Exceptional communication skills both written and verbal
- Ability to prioritize multiple requests providing timelines
- Goal-oriented and emphasizes accountability for delivering results
- Have a passion for execution and success
Job Type : Full-time
Pay : $19.00 - $20.00 per hour
Benefits :
- Dental insurance
- Health insurance
- Vision insurance
Schedule :
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay
Commission pay
Education :
High school or equivalent (Required)
Experience :
- Customer Service : 1 year (Preferred)
Last updated : 2022-11-24
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