Member Services Specialist
Daxko
Camdenton, Missouri
billing
software
team
customer service
health & wellness
health
management
accounts
calls
neighborhood
franchise
accounts receivable
billing services
March 24, 2023
Daxko
Camdenton, Missouri
Company Description
- Tuesday through Saturday 9 am - 6 pm
- local to Camdenton, MO
- Interact with members via email, inbound, and outbound phone calls
- Manage a high volume of inbound and outbound calls
- Respond promptly, accurately, and respectfully to member inquiries
- De-escalate situations involving dissatisfied members and offer patient assistance and support
- Review member accounts, investigate and diagnose member billing issues
- Maintain accuracy of member financial records
- Leverage Daxko software to successfully bill / reconcile member billing matters, and to generate monthly reports as needed
- Follow all organizational compliance policies and standard operating procedures
- Consistently meet weekly, monthly, and quarterly key performance indicators.
- Participate in and/or lead team trainings to grow product and service expertise
- Effectively collaborate with staff at all levels in the organization.
- Six months of Customer Service or equivalent experience
- Strong computer and multi-tasking skills
- Experience using CRM software, such as Salesforce
- Strong interpersonal and communication skills, including active listening
- Exceptional customer service skills including patience and empathy
- Critical thinking and problem-solving skills
- Ability to work independently, manage time effectively, and take initiative
- Ability to work effectively in a fast-paced, high-volume call center environment
- Strong attention to detail
- High school diploma or equivalent
- Bachelor s degree
- Bilingual
- One (1) or more years Customer Service experience preferred
- Ability to speak a second language in addition to English
- Demonstrated ability to effectively handle escalated customer issues
- Flexible paid time off
- Affordable health insurance options
- 8 paid holidays + 1 floating holiday
- Monthly fitness reimbursement
- 401(k) matching
- Casual work environment
- Plenty of free food and caffeine
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